F.A.Q.s About Oaklandish - Civic Pride By Design

What do I do if I have feedback, a complaint, or need help with a return or exchange?

We want you to be 100% happy with your purchase, so if you're not satisfied, please let us know so that we can take care of you.

Please consult our [Shipping, Returns & Exchanges](/content/pages/shipping-returns-exchanges "https://www.oaklandish.com/pages/shipping-returns-exchanges"/index.html) page for more information. You can reach us via email at info@oaklandish.com.

When and how did Oaklandish get started?

Oaklandish started in 2000 as a public art project designed to illuminate Oakland's local history and unique cultural legacy.

After years of covert multi-media stunts around the Town, the Oaklandish brand of apparel was introduced to help support our ongoing calendar of free events, pro bono work, and community engagement.

How many locals does Oaklandish employ?

In any given year, Oaklandish employs between 60 and 100 full-time and part-time employees, plus many local freelancers: photographers, designers, videographers, and models.

Where do your designs come from?

We design almost everything in-house and through collaborations with local nonprofits and artists. We do work with some freelance designers too.

Where do you print your shirts?

We screen print our apparel in our Jack London waterfront warehouse. We believe in creating quality jobs for Oaklanders, so we try to keep as much in-house as possible.

Do you do screen printing for other local businesses?

Yes! Please email print@oaklandish.com if you would like to inquire about our screen printing services.

Is Oaklandish a nonprofit?

We collaborate and work with many local nonprofits, small businesses, and creative individuals. However, Oaklandish is a locally owned and operated independent business. We are also women and POC-owned.

Are you a program or department of the City of Oakland?

We are independently owned, with no official affiliation with the city government.

How do you hold yourselves accountable to your mission of being a socially responsible business?

Our community work is a central part of our business model. We strongly believe in having a third party keep us accountable. So, in 2012, we became a certified B Corporation.

B Corps is a certified business that works to solve social and environmental problems. Companies must participate in a structured review of every aspect of their operations to receive B-Corp certification. They are then scored based on how they treat their employees, the environment, and the community.

These certifications help customers distinguish between companies committed to doing good globally and those with only clever marketing. Review our B-Corp score here.

Where do you find your models?

Our models are our team members, friends, and some exceptionally stylish folks we run into on the street or who our photographer friends know or have worked with.

They do an excellent job of displaying the charm and style unique to Oakland. If you think you'd be a good Oaklandish model, email photo@oaklandish.com and let us know!

Are you hiring?

We always accept job applications in our retail stores, especially around the holidays. If you're interested in applying, email jobs@oaklandish.com with the subject "Retail Sales Associate."

We can point you toward the job description if we've got a spot open. No telephone calls or visits to the stores, please!

Do you offer local curbside pickup in Oakland?

We offer Curbside Pickup at our warehouse as a delivery method for online orders. Pickup orders are usually ready in one business day. Please note that preorders are on a different timeline and are not typically prepared for 7-10 days.

What payment methods do you take online?

We accept American Express, Visa, MasterCard, Diners Club, Discover, PayPal, Apple Pay, Google Pay, Amazon Pay, Sezzle, Shop Pay, and Afterpay.